Getting started
What is TrueView AI?
TrueView AI is a Shopify app that adds a clearly labelled AI review summary to your product pages — including products that don't have any customer reviews yet. It reads public discussion of the product on review sites, forums and communities like Reddit, and writes a summary that says it is AI-generated and how many public sources it is based on. It summarizes what is already said publicly, and when there isn't enough to go on, it tells you instead of publishing anything.
How do I generate my first AI review?
Open any product and click Generate. Read the AI-generated summary and click Save and publish. Then add the TrueView storefront widget to your theme — a one-time step. After that, every published review appears automatically on its product page.
Can I generate reviews for many products at once?
Yes, on every plan. On the dashboard, tick the products you want and click Generate reviews. Publish and Translate work the same way for several products at once. Each product still uses one generation from your plan.
What happens if my product has no public reviews?
Private-label and unbranded products often have no discussion under their own name. When that happens, TrueView AI summarizes what shoppers say about the product type instead — the card says so in its heading and disclaimer, and never shows a star rating. If there isn't enough discussion of the product type either, TrueView tells you rather than inventing one.
How it works and sources
Where do TrueView AI reviews come from?
From public discussion of the product on review sites, forums and communities such as Reddit. The card says how many public sources it is based on; it doesn't list them. If you connect Judge.me (Growth plan), your imported customer reviews are blended into the summary too. TrueView never creates fake reviews — it only summarizes existing public information.
Can I edit an AI-generated review?
No. To keep the summary transparent, it can't be hand-edited. You can regenerate a review or unpublish it, but the wording stays exactly as the AI produced it.
What happens when I regenerate a review that is already published?
The new version is saved as a pending update. Your storefront keeps showing the current review until you click Publish update on the product, so regenerating never changes a live page until you're ready. The dashboard marks every product with a pending update.
How does TrueView AI handle disclosure rules?
Every card opens with a disclosure that it is an AI review of a stated number of public sources, and closes with a disclaimer that it is not a verified customer review. That disclosure is built to support rules on fake and AI-written reviews, such as the FTC's 2024 rule, EU consumer-protection law and the UK Digital Markets, Competition and Consumers (DMCC) Act. This isn't legal advice — check what applies to your store.
Widget and display
Why isn't my published review showing on my store?
The storefront widget probably isn't added to your theme yet. Go to Settings → Storefront Widget and either enable it for all product pages, or place it manually where you'd like reviews to appear. This is a one-time setup.
Does TrueView AI translate reviews automatically?
Yes. One click on Translate renders a published review in every language your Shopify store supports, and translations refresh automatically whenever the review is regenerated. Translations are included on every plan, including Free.
Plans and usage
What counts as a review generation?
Each time you click Generate or Regenerate, one generation is used from your plan — even if the result appears instantly. Publishing, unpublishing, translating, and displaying reviews on your storefront do not use additional generations.
What does the Free plan include?
The Free plan includes AI reviews for up to 5 products, 10 review generations every month, the storefront review widget, one-click bulk actions, translations, and the AI disclosure — no credit card required. The paid plans (Starter $4.99 and Growth $14.99 per month) add more products and monthly generations; on-demand regenerate and Judge.me integration are Growth features.
Do published reviews stay up to date?
On paid plans, TrueView AI re-checks the web about once a month and refreshes your published reviews automatically. This is included in the plan and does not use your monthly generation allowance.
What happens if I downgrade my plan?
Your current plan stays active until the end of the billing cycle. When the downgrade takes effect, your existing AI reviews are removed, and you can generate fresh ones within your new plan's limits. A scheduled downgrade can be cancelled any time before it becomes active.
Judge.me (Growth plan)
How do I connect Judge.me?
On the Growth plan, open Settings → Connect Judge.me, copy your Private API Token from Judge.me, and paste it into TrueView AI. TrueView then blends your Judge.me customer reviews with public web research to produce richer AI review summaries.
Support
How can I contact TrueView AI support?
Email yuval@thewhales.co.il with your Shopify store URL and a short description of your issue. We aim to respond the same business day.